| Citrix Support Site Completely Overhauled |
| Sunday, 11 November 2007 by Michel Roth | |||
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I am really exited about the work Citrix has done on their support site. Of course the new support site has been re branded from "Red Citrix" to the new "Blue Citrix" but that's not what I'm exited about. The support site hasn't just gotten a new look but some very important new "features" as well. Here's what I experience as being the most important enhancement. Google Search Finally! Citrix has implemented a decent search engine. After the beta they've been running for a couple of months, they now have a Google search appliance in place to actually make it possible to find the Citrix support article you are looking for. I've performed a few test searches that did not give me the proper result in the old Citrix support website and they worked like a charm. The search function is a lot faster as well. RSS Feed Support OK, so I'm a RSS junky but even for non-RSS junkies RSS Feed support is a great enhancement. Using the new RSS feed support you can be updated about any aspect of a Citrix product: hotfixes, support articles, documentation, tools etc. Note that the feeds are organized by product. It's not all good though: you have to login to your MyCitrix account to be able to select the RSS Feed option. Unnecessary if you ask me. Citrix has tried to make the site more interactive. They have included a feedback option on almost every single page. The new support site also is riding the social bookmarking wave and offers saving to del.icio.us or Digg.com. Support articles are now also indexed on the amount of hits they get and you can take a look at it (Citrix might pull this feature). These ratings are used to display the "Top Issues". It looks like they are still working on this though. But most important improvement is that the Citrix Support site seems to has gotten faster. I think Citrix has done a great job on the new site, but you be the judge.
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