Citrix Survey Reveals What State And Local Governments Want Most from Their Technology Providers

Monday, 26 June 2006 by Michel Roth

Citrix today announced the findings of its survey of state and local government Information Technology (IT) executives on IT purchasing trends and preferences. Survey respondents identified price, service, and response time as their most important IT purchasing decision criteria. They ranked �personal relationships with a sales representative� as only moderately important.

Forty-six percent of respondents named reseller/VARs as their primary source for IT purchases, followed by existing contractors (23 percent), manufacturers (16 percent), and technology-specific providers (15 percent). While technology breadth rated high on the priority list, with 48 percent of respondents stating they prefer to work with large resellers that offer a broad range of options, market depth also ranked as a priority, with 38 percent of respondents noting they prefer resellers with a specific state and local focus. Of interest, 38 percent of respondents characterize their IT providers as trusted partners, rather than mere product providers.

Read the full press release here.