Troubleshooting Printer Issues In Presentation Server 4.5

Sunday, 19 August 2007 by Michel Roth

As the Printing Architecture has been enhanced with the release of Presentation Server 4.5, there are some additional troubleshooting methods necessary to isolate printing issues that may arise.

A new service has been created to control Printer Management. The Citrix Print Manager Service (cpsvc.exe) controls the creation, deletion, and management of all client printers. The service logs on using the newly created ctx_cpsvcuser account. This is a local account created on the installation or upgrade of Presentation Server 4.5. The permissions and rights granted to this user were designed to give the service the minimum permissions it needs to perform the tasks required of it, and nothing more.

With those minimum rights come instant trouble should anything happen to these rights. CTX113261 has all the details on how to deal with this.